Privacy Policy

At Hypebox Pty Ltd ("Hypebox"), we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with South African data protection laws, including the Protection of Personal Information Act (POPIA).

We may collect personal information from Users in various ways, including when Users register on the Hypebox platform, make bookings, interact with our services, or subscribe to our newsletter. Personal information may include, but is not limited to:
    • Name
    • Email address
    • Contact information (phone number, address)
    • Billing details
    • Preferences (preferred court location, playing style, communication channels)
We collect personal information only if it is voluntarily submitted by Users and with their consent. Under the POPI Act, we ensure that personal information is collected for specific, legitimate purposes and is not further processed in a manner incompatible with those purposes. We will not collect sensitive personal information unless we have a lawful basis to do so and with your explicit consent.

We may use the personal information collected from Users for the following purposes:
    • To provide and improve our services, including managing club memberships, processing bookings, facilitating payments, and matching players for games.
    • To personalize User experience and deliver tailored content and offers.
    • To communicate with Users regarding their account, bookings, updates, promotions, and other relevant information.
    • To comply with legal obligations and regulations, including those under the POPI Act.

We may share personal information with third-party service providers, affiliates, and partners to assist us in operating the Hypebox platform and delivering services to Users. These third parties may include payment processors, cloud storage providers, and marketing agencies. We ensure that any third parties with whom we share personal information comply with data protection laws, including the requirements of the POPI Act. We will not share your personal information with any third party for their own marketing purposes without your consent.

We implement appropriate technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage method is 100% secure, and we cannot guarantee absolute security of User information. We continuously review and update our security measures to ensure compliance with the POPI Act's security requirements.

We will retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. We adhere to the data minimization principle under the POPI Act, ensuring that personal information is only retained for as long as necessary to fulfill the purposes for which it was collected.

Under POPI, Users have the following rights:
    • Access: You have the right to request access to your personal information that we hold.
    • Rectification: You have the right to request that we rectify any inaccurate or incomplete personal information we hold about you.
    • Erasure: You have the right to request that we erase your personal information, subject to certain exceptions.
    • Restriction of Processing: You have the right to request that we restrict the processing of your personal information.
    • Objection: You have the right to object to the processing of your personal information for marketing purposes.
    • Data Portability: You have the right to request that we provide you with your personal information in a machine-readable format.
You can exercise your rights by contacting us using the contact information provided below. We will respond to your requests promptly and in accordance with the POPI Act.

In the event of a data breach, we will notify the Information Regulator and affected Users in accordance with the POPI Act.

Hypebox reserves the right to update or modify this Privacy Policy at any time. We encourage Users to periodically review this Privacy Policy for any changes. Continued use of the Hypebox platform after the posting of changes will constitute acceptance of those changes.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Hypebox (Pty) Ltd.
info@hypebox.co.za